Human Services Manager

Reporting to the COO, the Human Services Manager is responsible for working collaboratively with the Department Managers to ensure high-quality service delivery. They will manage organisation-wide delivery of human resources, recruitment, reception and training.


• Process all applications end to end in collaboration with HR Administrator.
• Maintain recruitment database accurately to reflect recruitment activities within YouthCARE.
• Point of contact for enquiries regarding recruitment from external and internal stakeholders and the public.
• Work within applicable recruitment & selection guideline/s, processes & practices and Stakeholders.
• Review the chaplaincy recruitment process and interview questions annually in consultation with School Chaplaincy Team Leader.
• Liaise with Team Leaders to keep Job descriptions current.


• Ensure sufficient numbers of new chaplains for inductions.
• Present identified sessions in Induction.
• Develop and implement the LMS in collaboration with COO.
• Work collaboratively with COO and Department Managers regarding professional development for staff organisation wide.


• Ensure that the organisation complies with its health and safety duties.
• Oversee employee compensation claims, incident reports and investigations and implementation of return to work programs where appropriate.
• Liaise with all external stakeholders regarding worker's compensation claims.

Human Resources

• Support all managers with performance management.
• Ensure all departments have current process manuals.
• Liaise with EAP providers and manage annual contracts.
• Provide all reporting as required i.e. Board report, departmental reporting.
• Stay current on legislative changes affecting employment.
• Liaise with employment lawyers when and if necessary.


• Effectively manage and supervise the four (4) Human Services staff
• Comply with YouthCARE’s policies and guidelines and work within YouthCARE’s practices
• Comply with YouthCARE’s occupational safety and health requirements including:
-Working in a safe manner; and ensuring your own health and safety and that of your colleagues, volunteers and visitors 
-Reporting any occupational and health issue; hazards, incidents and accidents promptly
-Promoting a positive safety culture by demonstrating a positive commitment to occupational health and safety
• Contribute to the development and improvement of the performance of the organisation.
• Undertake other duties as required.
• Upholds the Vision, Mission and Values of the organisation.
• YouthCARE upholds and promotes Child Safe policies and procedures.

Selection Criteria

• A recognised qualification or relevant experience in Management, Human Services or an equivalent field.

• Strong attention to detail whilst managing multiple projects.
• Experience in building mutually beneficial relationships and partnerships with stakeholders.
• Strong administration and organisational skills and proficiency in Microsoft Office.
• Possession of or the ability to obtain a Working with Children Check and NCCHC.
• Must be able to support the Christian mission and vision of YouthCARE and must be actively engaged in the life of a Christian church and denomination that affirms the triune Godhead father, Son and Holy Spirit and is a member or associate church of YouthCARE.
• The possession of a current valid driver’s license and the availability to travel.
The ability to meet YouthCARE’s insurance requirement of not having been refused insurance coverage in the last five years and not having an insurance claim refused in the last five years.


A copy of the job description can be read here. Please email a copy of your resume and a cover letter to to apply.


School Chaplain

YouthCARE school chaplains work in state schools to care for the social, emotional, mental and spiritual well-being of students, families and staff. This support helps students achieve their potential, both academically and in their social and family lives. Chaplains come with diverse skillsets, professional backgrounds and cultures and YouthCARE works with each school to ensure the best possible fit.

The Department of Education’s minimum required qualification is equal or a higher qualification than below. This list is not exhaustive and equivalent qualifications may be considered - contact us to discuss your particular situation:

·       Certificate IV Youth Work or

·       Certificate IV Pastoral Care or

·       Certificate IV Chaplaincy and Pastoral Care

·       Certificate IV or above that is part of the Community Service Training Package

Or a qualification that is listed on, or consistent with, the requirements for membership of, or registration with one of the following bodies:

·       Psychology Board of Australia: PBA approved courses

·       Australian Association of Social Workers: AASW accredited courses

·       Teacher Registration Board: TRB accredited courses

·       Australian Counselling Association: ACA accredited courses

·       Nursing and Midwifery Board of Australia: NWBOA accredited courses

·       Some ministry associated qualifications - contact us to discuss your specific qualifications

In addition, the above-listed qualifications must include the following units. If it does not include these units we may be able to assist with gaining them, contact us to discuss.

·       CHCCCS016 – Respond to client needs

·       CHCMHS001 – Work with people with mental health issues

It is a requirement that any YouthCARE chaplain must also possess or be able to obtain the following:

·       Working with Children Check (WWCC)

·       National Coordinated Criminal History Check (NCCHC) through the Department of Education WA

·       Valid COVID-19 Vaccination certificate

The job description of a YouthCARE school chaplain can be read here.


If you would like to contact recruitment please complete the form below: